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Meet our Training Coordinators

» Bev Holloway (Business)

Name: Bev Holloway
Department: Business

bev HAfter training staff in a previous job role at Milton Keynes Hospital, Bev wanted to develop her skills further. 20 years in the training and education industry, including working with various companies and being promoted into management roles, have given her the qualifications, skills and experience to deliver a range of qualifications in her role today.

I was HSDU Supervisor at the hospital for eight years, at the end of which I could assess and deliver Customer Service, Management, Warehousing and Logistics, and Admin qualifications,” explains Bev. “I also have experience and qualifications to deliver Advice and Guidance, Supply Chain, TAQA - Assessing and Internal Quality Assurance and Training and Development.” Bev’s customer service skills, flexibility and creativity enable her to excel in this role as Training Coordinator.

Bev enjoys meeting new people and companies, and helping learners achieve a variety of skills and qualifications, a highlight of which was recently getting some of her learners through to the finals at the national and local apprenticeship awards, one of whom had autism.

The more employers invest into apprentices the more skilled that they will become, and this could lead to progression within their company.  For example, some of our previous apprentices have now become managers and mentors for other apprentices within companies,” says Bev.

Bev is now working as the Apprenticeship Course Manager at Bedford College, this role ensures courses are run correctly, learners are timely and Bev ensures that the College continues to work to a high standard. “I liaise and manage all EQA visits for a variety of awarding bodies, ensuring staff are prepared and visits are managed in a professional manner.”

Alongside her role as Course Manager, Bev is also trained as a Customer Service IEPA and Business Administrator IEPA Practitioner. “This training will ensure we have best practice in our area.

» Carole Hobbs (Care, Childcare & Counselling Training Coordinator)

Name: Carole Hobbs 
Care, Childcare & Counselling Training Coordinator

Carole HobbsCarole Hobbs is the Training Coordinator for Care, Childcare and Counselling at Bedford College. Having worked in the Social Care sector since age 18, she started as a carer and developed her career to reach a managerial responsibility. She said: “I worked my way up through work-based training, which is why I’m very passionate about work-based qualifications. I feel it is so important to recognise that the classroom setting is not the favoured option for many learners” and there is other development routes individuals can take.

Carole’s biggest achievement is her learners’ successes. She said: “When you see a learner who lacks confidence and then you watch them achieve, it makes my job worthwhile. Seeing them grow and develop as they move through and complete their training journey is great, and they leave saying, ‘I never thought I’d be able to do this’.”

Working as a Training Coordinator, Carole teaches the learners she works with about a vast range of employable skills. She said: “I think the biggest thing I can do as a role model is show learners about timekeeping, communication skills, problem solving skills, and show them it’s not just about learning about Care, it’s learning about employability and how to be a good employee.”

Businesses also gain a range of things from hiring an apprentice. “For a lot of care companies, they can become quite stagnant in their systems and sometimes it’s good to have younger people come in at Level 2 or 3 that have new modern ideas. Sometimes it’s about getting some young learners in the workplace, and especially male young learners. Having an apprentice brings new and fresh ideas. One young learner I worked with brought in a Wii to an elderly home, and the residents absolutely loved it. It had never been done before and that is what having an apprentice is all about.

Carole still volunteers in the Care sector, she is on the committee for The Bedfordshire Games, an annual athletic sporting event for people who are living with a disability and still want the opportunity to compete in their chosen sport. She also volunteers locally within Girl Guiding. Carole said: “These activities help me to stay in touch with the most up to date and relevant expectations in the field.


» Gordon Window (Business)

Name: Gordon Window
Department: Business

Gordon WindowGordon started working at Bedford College 10 years ago as an Administrator in the Work Based Learning department where he completed his teaching and assessing qualifications. When a colleague retired, Gordon was offered the opportunity to apply for a position as an Assessor and now enjoys seeing learners realise their full potential and achieve the qualifications they need to progress.

I worked in education and for local government in customer service and administration roles for 20 years prior to becoming an Assessor,” explains Gordon, “So my administrative, organisational and IT skills are my biggest strengths that I bring to the role.”

“Quite often when I am observing apprentices in the workplace using their administration systems, I am able to offer advice and suggestions on how they may be able to improve these to reduce workloads and time spent on particular procedures.

Gordon says his biggest achievement as an Assessor has been completing his Internal Quality Assurance qualifications, while his proudest moment was seeing his first learner complete and achieve their qualification.

An advocate of apprenticeships, Gordon says: “Apprenticeships entail on the job training alongside off the job learning, enabling the apprentices to gain new skills which can be tailored specifically to the needs of a business.”

» Jenna MacGuinness (Business Training Coordinator)

Name: Jenna MacGuinness
Business Training Coordinator 

JennaBefore working as a Business Training Coordinator at Bedford College, Jenna MacGuinness worked at the Chartered Institute of Legal Executives (CILEx), working her way up from Apprentice to Line manage an operations team. Starting out on her Level 2 Customer Service Apprenticeship and going on to complete three further apprenticeships, Jenna reached her Level 5 Diploma in Management during her time at the company.

Jenna said: “By the time I left CILEx, I was managing the team that I started as an apprentice in. Throughout my time I actually managed 4 of my own apprentices. It was nice to seeing that flip. I’ve been an apprentice, I’ve managed them, I’ve worked to develop processes for legal apprenticeships, and now I’m a Training Coordinator for apprenticeships.

After joining Bedford College, Jenna began studying for her Training & Quality Assurance (TAQA) qualification which she has completed. It is one of her proudest achievements to date. She said: “For me, stepping out of my comfort zone from CILEx to Bedford College into a new role [and studying for a new qualification] is a personal achievement. It proved I could do something different.

Building relationships with the Business Apprentices she works with, watching them come out of their shells and build their confidence, is her favourite thing about being a Training Coordinator. Jenna says she “can relate to [her] apprentices” because she has a wealth of experience in the area. “I can motivate them and tell them about my journey to show them what their apprenticeship could lead to. I’m patient with them and they can talk to me whenever they need.” Jenna sees the advantages of work-based learning as a result of her personal experience, academic learning was not a place where she thrived – however when she started her apprenticeship at 17, she found a way of learning that suited her and soon found her feet.

Jenna also realises the positive impact for businesses that employ apprentices, as it is possible to mould them and show them the values and principles of the organisation from the outset. She said: “An employer can tailor an apprentice to suit their needs. From my experience of managing apprentices, we could show each apprentice how our company does things but they also went into other departments so they could also learn what that department was about. They become invaluable to the organisation because they have such a wide spread of knowledge.”

» Nicola Beacon (Business)

Name: Nicola Beacon 
Department: Business

Nicola BeaconNicola spent 14 years as HR Manager at Bedford College before taking her knowledge and skills into the classroom four years ago as a Business Lecturer and Higher Apprenticeship Assessor. She also delivers staff development workshops such as Safeguarding, PREVENT and Customer Service.

In 2016 I was asked if I would like to join the Business School.  I welcomed the opportunity to move across to the delivery side of the business and pass on my business knowledge and HR expertise,” says Nicola.

I absolutely love the part of my job where I introduce to my learners a new concept or approach that they have not heard of before, and get a thrill out of how far my learners, who want to learn the subject, go in developing their knowledge… I also enjoy learning about myself and what’s going on in other business sectors from my learners.”

Nicola says the highlight of her role has been stepping into cover for Course Manager in Higher Education Business courses and achieving a good external examiner visit in 17/18.

Before joining Bedford College as HR Manager, Nicola spent seven years as Training Manager for Granada TV, aka Boxclever call centre, designing and delivering their four week induction program. She has also organised numerous large staff conference events and been a guest speaker at countless business classes.

» Nicky Richard (Hairdressing)

Name: Nicky Richard
Department: Hairdressing (BROOKS)

Nicola RichardNicky has been in the hairdressing industry for 38 years and admits she is still as passionate and hungry for progression as she was the day she started! “Doing the job I do can hopefully inspire young people to have the same level of passion for this wonderful industry,” says Nicky.

Still working as a part-time Hairdresser alongside her College work, Nicky’s long career in the industry has seen her work as a Hairdresser, Salon Manager and Trainer. “The best part of this role is every time an apprentice grasps a skill, achieves an assessment, completes their qualification or achieves their maths and English, it makes me proud!”

Nicky is in contact with employers every day in her role and is excited about the new Hair Professional qualification, which will enable both trainers and employers to produce a high level of floor ready Junior Stylists.

Nicky says, “Each hair apprentice is bespoke to their individual salon and the employer can train their apprentice in the methods used within their salons, but they must meet the awarding body criteria safely, timely and to the final standard expected.”