Top navigation bar Bottom navigation bar

Leisure courses

Access courses

Part-time course already started?

Our upcoming 2020-21 part-time courses will be out in May. Get alerted when they're released by selecting your campus of choice below and filling out the form...

» I'm interested in courses at Bedford College

» I'm interested in courses at Shuttleworth College

Conflict Management

  • To book

    For more information or to enrol onto this course, please contact our Business Development team on 01234 291747 or email


The essence of negotiations is conflict. Conflict manifests itself in differences of view, differences of opinion and differences of interest. When one party wants what another party has; when one group fails to agree on how to divide up shared resources; when one person does not see eye-to-eye with another; then there is conflict. Conflict, however, need never be the cause for unresolved dispute. If viewed in a positive way, as a start not an end position, it holds within itself the promise of new possibilities from which all sides can gain. Without conflict, there is nothing to resolve and so no negotiation; without facing up to conflict, there is no creative tension; and without the need to resolve conflict, there is no progress.

Should I attend?

This course is suitable for those who have to deal with conflict issues.


  • Practical training day covering the skills you will need
  • Confidence enhancing so you can put improvements into practice

Course overview

  • You will be shown how you can turn any conflict you have with others into a mutually beneficial negotiation
  • How to negotiate to solve problems
  • Look at the options involved in conflict and the power you have to negotiate
  • This is an interactive session where you will be able to share knowledge and experience with other delegates

Course content

You will study a range of topics including:

  • The Common Types of Conflict in the Workplace 
  • Characteristic Behaviours – DISC
  • What are the visible signs of conflict?
  • What Are Negotiations?
  • Negotiation Style
  • Features of Negotiations
  • The Six Options in Conflict
  • Power and negotiation
  • Questionning techniques
  • Handling objections
  • Assertiveness
  • Listening

Course Information & How to Apply

In light of the current coronavirus outbreak this course has unfortunately been postponed. Information regarding our 2020-21 part-time courses will be out in May; please complete our enquiry form and we will alert you when they are released.

Register your interest

LengthStart DateDay(s)FeesLocationCourse Code
1 day 03/05/2019 Fri £175 The Park Inn E2352 Course in progress


Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.
YouTube Instagram LinkedIn Moodle Higher Education Moodle Have Your Say