Unified Communications Trouble Shooter Higher Apprenticeship Level 4
This Apprenticeship is suitable for those who provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, over the phone or online. A Unified Communications Trouble Shooter is required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements. As part of this Apprenticeship Standard you will also achieve a Level 4 HNC in Computing and/or a Level 5 HND in Computing.
Entry requirements
Grade requirements: Individual employers will set the selection criteria; but this is likely to include A-Levels, a Level 3 Apprenticeship, or other relevant qualifications or experience.
Course content
- HNC in Computing
- HND in Computing (optional)
- Module 1: Server
- Module 2: Communications Trouble Shooter
- Module 3: Security Principles
- Module 4: Voice and Data Solutions
Assessment methods
On programme assessment – through a combination of Ofqual-regulated knowledge modules and specified vendor and professional qualifications. These must be passed before the end point assessment can take place.
End point assessment – The final end point assessment is completed in the last few months of the apprenticeship. It is based on: a portfolio, a project, an employer reference and a structured interview with an Assessor.
Qualifications
You will gain the following qualification:
Level 4 Unified Communications Trouble Shooter Apprenticeship
Further study and career options
Further study: On successful completion you could progress to a top-up degree.
Additional information
To be eligible for an apprenticeship you must either be employed on a full-time contract by an employer willing to support your training or have an offer of employment as an apprentice. Bedford College can help you find a job role with an employer if you don’t already have one.
HNC
If you are able to attend college for one day a week this apprenticeship will take three years to complete.
If you are able to attend college two days a week it will take two years to complete.
HND
This will be two days a week for two years and then a further 6-12 months to prepare for the end point assessment.