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Unified Communications Trouble Shooter Higher Apprenticeship Level 4

This apprenticeship combines classroom training with online activities, one-on-one support and experience at work to develop your IT trouble shooting and IT support skills. You’ll achieve recognised industry qualifications on networking and hardware, mobile and operating systems, cloud services, business processes and programming.

Entry requirements

Grade requirements: 

  • Five GCSEs A-C: English, Mathematics, Science, Technology, plus one other subject
  • 3 A Levels, OR
  • A relevant Level 3 Apprenticeship, OR
  • Other relevant qualifications and experience OR
  • An aptitude test with a focus on IT skills

Course content

  • Knowledge Module 1: Server
  • CompTIA Security+
  • CCNA 1, 2 & 3
  • Knowledge Module 4: Voice and Data Solutions
  • HNC / HND in Computing

Assessment methods

Knowledge Module qualifications are exam assessed through an online exam. These will be multiple choice. A portfolio of workplace evidence is to be created throughout the duration of the apprenticeship. A synoptic project relating to your role at the workplace. An end point assessment (interview) with the British Computing Society. 


You will gain the following qualification:

Unified Communications Trouble Shooter British Computing Society Level 4 Apprenticeship

You will have the opportunity to gain the following qualifications:
  • Cisco CCNA 1, 2 & 3
  • Cisco: Introduction to Packet Tracer
  • Cisco: Introduction to Cyber Security
  • Cisco: Cybersecurity Essentials
  • CompTIA Security +
  • Cisco: Introduction to the Internet of Everything (IOT)
  • Cisco: Be Your Own Boss.
Further study and career options

Course progression: Level five and degree progression routes – Available at Bedford College

Career progression: Full time work at the employer

Additional information

There will be an opportunity to attend educational trips and visits. 

Course Information & How to Apply

To start this Apprenticeship you will need to be employed in a relevant job role – visit the Apprenticeships section of our website, where you can view our Apprenticeship vacancies. For further information or queries you can email us or call 01234 291747.

LengthStart DateDay(s)Fees per yearLocationCourse Code
2 years Flexible In College – 2 days per week Apprentices do not have to pay a fee to study, however the employer may be required to pay depending on their Levy entitlement/age of the candidate. For further information call 01234 291747. Cauldwell Street F2243

Additional Learning Support
If you have a specific learning difficulty or disability, are deaf or hearing impaired, our Additional Learning Support team are on hand to give you assistance whenever you need it.  Find out more.

Autism & Asperger’s Syndrome Support
At Bedford College, we are committed to developing the provision for students on the autistic spectrum, including Asperger’s Syndrome.  Find out more.

We have access arrangements in place to help students with disabilities or any other particular needs. Call us on 01234 291000 for more information.

Additional formats
Course information sheets are also available in large print and audio formats. Call us on
01234 291000 to order your copy.

Next steps

To be eligible for an apprenticeship you must either be employed on a full-time contract by an employer willing to support your training or have an offer of employment as an apprentice. Bedford College can help you find a job role with an employer if you don’t already have one.

» Find out more and how to apply

Bedford College actively seeks to promote equality of access to education and training and to provide support where appropriate. Employers are made aware that apprentices have the same rights to protection against discrimination, harassment and victimisation under the Equality Act 2010 as employees. 

Apprentices who have disclosed a disability covered by Equality legislation have the right to request reasonable adjustments in the workplace. We will work with employers to ensure that appropriate adjustments are agreed and established to facilitate this.

At the College we provide additional support for students and apprentices who have a specific learning difficulty or disability.