Unified Communications Trouble Shooter Higher Apprenticeship Level 4
This apprenticeship combines classroom training with online activities, one-on-one support and experience at work to develop your IT trouble shooting and IT support skills. You’ll achieve recognised industry qualifications on networking and hardware, mobile and operating systems, cloud services, business processes and programming.
Entry requirements
Grade requirements:
- Five GCSEs A-C: English, Mathematics, Science, Technology, plus one other subject
- 3 A Levels, OR
- A relevant Level 3 Apprenticeship, OR
- Other relevant qualifications and experience OR
- An aptitude test with a focus on IT skills
Course content
- Knowledge Module 1: Server
- CompTIA Security+
- CCNA 1, 2 & 3
- Knowledge Module 4: Voice and Data Solutions
- HNC / HND in Computing
Assessment methods
Knowledge Module qualifications are exam assessed through an online exam. These will be multiple choice. A portfolio of workplace evidence is to be created throughout the duration of the apprenticeship. A synoptic project relating to your role at the workplace. An end point assessment (interview) with the British Computing Society.
Qualifications
You will gain the following qualification:
Unified Communications Trouble Shooter British Computing Society Level 4 Apprenticeship
You will have the opportunity to gain the following qualifications:
- Cisco CCNA 1, 2 & 3
- Cisco: Introduction to Packet Tracer
- Cisco: Introduction to Cyber Security
- Cisco: Cybersecurity Essentials
- CompTIA Security +
- Cisco: Introduction to the Internet of Everything (IOT)
- Cisco: Be Your Own Boss.
Further study and career options
Course progression: Level five and degree progression routes – Available at Bedford College
Career progression: Full time work at the employer
Additional information
There will be an opportunity to attend educational trips and visits.